Introduction
Welcome to VoyageSkyPortal. We understand that plans can change, and we strive to offer flexible and fair refund policies to accommodate your needs. This Refund Policy outlines the terms and conditions under which refunds may be issued for tours booked through our website. By making a booking with us, you agree to the terms outlined in this policy.
Refund Eligibility
Cancellation by You:
30 Days or More Before Departure: If you cancel your tour reservation at least 30 days before the scheduled departure date, you will be eligible for a full refund minus a processing fee of 10% of the total booking amount.
15-29 Days Before Departure: Cancellations made between 15 and 29 days before the departure date will incur a cancellation fee of 50% of the total booking amount. The remaining balance will be refunded.
14 Days or Less Before Departure: For cancellations made 14 days or fewer before the departure date, no refund will be issued. However, you may be eligible to transfer your booking to another person, subject to our approval and additional fees.
Cancellation by Us:
Due to Unforeseen Circumstances: In the event that we need to cancel your tour due to unforeseen circumstances (such as natural disasters, political unrest, or other emergencies), you will receive a full refund of the amount paid, or you may choose to reschedule your tour for a later date without additional charges.
Changes to Your Booking:
Modification Requests: If you wish to make changes to your booking (such as changing the travel dates or tour itinerary), please contact us as soon as possible. Changes are subject to availability and may incur additional fees.
How to Request a Refund
Contact Us:
To initiate a refund request, please contact us directly using the details below. Provide your booking reference number, the reason for cancellation, and any other relevant information.
Processing Time:
Refund requests are processed within 10 business days from the date of receipt. The refund will be issued to the original payment method used for the booking. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider's processing times.
Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
Travel Insurance: If you have purchased travel insurance through us or independently, it is subject to its own refund policy, and we are not responsible for refunds related to travel insurance.
Non-Transferable Fees: Certain fees, such as visa processing fees or specific third-party service fees, may not be refundable.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about our refund procedures.
Contact Us
For any questions or concerns regarding our Refund Policy or to request a refund, please contact us at:
Address: 1 N La Salle St Suite 100, Chicago, IL 60602
Phone: +1 312-390-3055
Thank you for choosing VoyageSkyPortal. We are committed to providing you with exceptional travel experiences and are here to assist you with any questions or issues related to your bookings.
